PRODUCT CARE & INFORMATION

The fountain relies heavily on the quality of the pump. A well-maintained pump can last several years.

Step 1 – Fully submerge: Ensure the pump is fully submerged at all times to avoid damage.

Step 2 – Ensure water level is sufficient: Check water levels regularly as water may evaporate over time, and periodically change water to avoid algae buildup.

Step 3 – Clean pump: Use soap and water, or white vinegar and water, with a small, soft brush to clean the pump of debris, dirt, and algae buildup. This should be done every 2-3 months.

Paints and finishes may fade over time due to weathering. By following these tips, you will be able to maintain your foutain's surface.

Step 1 - Control Algae and White Scale: Due to water evaporation, you may see white residue on your fountain surface from the mineral content in your water supply. Fountain Fresh can help prevent buildup that occurs from minerals and hard water.

Step 2 - Protect and Refinish: Depending on the material of your fountain, protectants and sprays may prolong the appearance of the surface. Paint and refinishing kits can be used for touch-up.

Many materials used to produce fountains can expand and contract in different temperatures/humidity levels. If the temperature falls below 32ºF or humidity levels change drastically, follow the steps below to protect your fountain.

Step 1 – Bring inside: If possible, bring your outdoor fountain inside for the winter.

Step 2 – Store in dry location: If unable to bring inside, store your fountain in a dry and covered location.

Step 3 – Bring components inside: Move all internal components (stoppers, tubing, lights, pump, etc) inside. A pump can stay in a fountain for the winter, but if you choose to leave it in, it must be completely dry and insulated with plastic bags and towel to ensure it stays dry. However, it is recommended to bring it inside.

Step 4 – Completely drain: It is important to prevent water from accumulating anywhere, as freezing and thawing of water can cause pump damage and cause cracks to form in your fountain. Remove the drain plugs.

Step 5 – Elevate Fountain: Fountains may freeze to the ground and cause cracking in the base if left outside in the winter. If unable to store inside or in a dry covered location, try to raise your fountain above ground.

Step 6 – Cover Fountain: Make sure to use a breathable material when covering. DO NOT COVER IN PLASTIC! Make sure the fountain is taut so that no snow or water can pool in the cover. Tie the opening at the bottom of the cover around the fountain.

Terra cotta and earthenware planters are always slightly porous. The glazes used on our planters generally consist of natural, non-chemical components and thus the final color of the product will vary, making each piece unique.

There is no such thing as a 100% frost-proof planter. The freeze-thaw cycles that occur in winter will cause any water in the container to freeze and expand which may cause the container to crack. It is best to store the item in a dry place out of the elements. Our Glazed and Terra Cotta planters are equipped with pre-installed drainage holes to allow for drainage. The drain holes must be kept clear to maintain the longevity of your planter, especially in climates that undergo freeze thaw cycles in the winter. If you are unable to bring a planter out of the elements: We recommend covering the drain holes with a mesh screen or equivalent to keep debris from clogging the openings; Filling the bottom of the planter with non-porous drainage material; Filling the remainder of the planter with a well-draining soil mix that will not retain water; and lastly, covering the soil with decorative mulch or pine bark to the top rim of the planter to discourage water from pooling on the surface. For indoor use, use a saucer or plug the drainage holes.

Glazed and Terra Cotta planters can be cleaned with either mild soapy water or Windex® with Ammonia-D. Spray down the surface of the planter where it is dirty and use a lint-free cloth or sponge to wipe the surface. Note that it may take several cycles of wiping and drying before the planter is completely clean. Do not pressure wash, use alcohol-based cleaners, apply corrosive cleaners or clean with anything abrasive.

Cold painted planters are recommended for indoor use only. If your planter is supplied with a saucer and drain hole, it is important that the drain holes remain unobstructed to ensure proper drainage.

It is recommended that cold painted planters can be cleaned with mild soapy water. Do not use alcohol based or corrosive cleaners or clean with anything abrasive.